FAQ
Find answers to your questions about our products and services.
Orders & Shipping
How long does shipping take?
Standard shipping takes 5-7 business days within the US. Express shipping (2-3 business days) is available at checkout. International orders typically take 7-14 business days.
Do you offer free shipping?
Yes! We offer complimentary shipping on all orders within the United States. International orders over $500 also qualify for free shipping.
Can I track my order?
Absolutely. Once your order ships, you will receive an email with tracking information. You can also track your order through your account dashboard.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. All duties and taxes are the responsibility of the recipient.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for all unworn items in original condition with tags attached. Items must be returned in their original packaging.
How do I initiate a return?
Contact our customer service team or log into your account to request a return. We will provide you with a prepaid shipping label for US orders.
Can I exchange an item?
Yes, exchanges are available for different sizes or styles. Contact us to arrange an exchange. The original item must be unworn and in its original condition.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for inspection and processing. Refunds are issued to the original payment method.
Products & Care
Are your diamonds real?
Yes, our lab-grown diamonds are 100% real diamonds. They have the same physical, chemical, and optical properties as mined diamonds.
Are your diamonds certified?
Yes, all our diamonds are certified by leading gemological laboratories including IGI and GIA, ensuring quality and authenticity.
How do I care for my jewelry?
Clean your jewelry regularly with mild soap and warm water. Store pieces separately to prevent scratching. Avoid exposing jewelry to harsh chemicals or extreme temperatures.
Do you offer repairs?
Yes, we offer complimentary cleaning and inspection, plus repairs at a nominal cost. Our lifetime warranty covers manufacturing defects.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and Apple Pay.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your complete payment information. All transactions are processed through secure payment gateways.
Do you offer financing?
Yes, we offer flexible financing options through Shop Pay Installments. Split your purchase into 4 interest-free payments.
Still Have Questions?
Our customer service team is here to help. Reach out and we will get back to you within 24 hours.
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